We are pleased to share that we have completed some changes to make it easier for new clients to access our services.
You may have read in the Autumn issue of Outlook, the Blind Foundation’s community magazine, that we are designing a new service experience. In September last year, a group of Blind Foundation community members (clients) and staff came together to form a co-design facilitation team. With a focus on improving how people experience the services provided, the team gathered insights and facilitated the viewpoints of clients and staff.
The changes made to how new clients can request access to our services is one of the first outcomes taking the insights from the co-design research and applying them to make improvements.
Sandra Budd, Blind Foundation Chief Executive, says: “The idea is to make it as easy as possible for people to interact with us at this first step. We are now doing all that we can during this information gathering stage, to take the burden off the new client.”
Sandra explains that now people can simply phone up the contact centre, walk into one of our offices or go online to fill out a simple form and request access to the Blind Foundation’s services. The first step is to give us some basic details, and then the contact centre will be in touch to gather more information if needed.
It also means the process is now easy for people to refer others in getting connected with Blind Foundation services by following the same process. Take a look or make a referral now by phoning 0800 24 33 33 or visiting blindlowvision.org.nz/contact/access-services.