One of the biggest changes in Auckland’s bus and train operations swung into action in South Auckland on Sunday 30 October with the launch of the New Network.

The Southern New Network is a simpler, more integrated network that will completely change the way people travel.

There are 39 new bus routes across South Auckland, Pukekohe and Waiuku.

“A change of this scale has not been seen in Auckland before,” says Auckland Transport Group Manager AT Metro Operations, Brendon Main.

“It has been a massive effort. Along with new bus routes and bus timetables, there are two new bus companies operating in the south.”

“While we are anticipating that everything will run smoothly in the next few days, we do expect there will be some teething problems and customers will need extra care.

“It will take time for customers to familiarise themselves with their new journeys. We are asking for their patience, to plan ahead and give themselves enough time to make their journeys,” said Mr Main.

A key feature of the changes is the introduction of three frequent bus routes which also made their first journeys today. These buses will operate on key routes at least every 15 minutes, 7am to 7pm, 7 days a week.

“This is a first for South Auckland. It has never had this level of service on these routes, especially on the weekends. Across the region there will be a more consistent pattern of frequency through the day and in the weekends, benefits that will please our customers” says Mr Main.

“We have been working towards this for some time now. Informing customers, working with the bus companies, having our staff on the street and our call centre ready to answer queries.

AT ambassadors and staff are at key bus stops and interchanges helping people with their new journeys.

Informing customers of the changes and getting them ready for day one, has meant a busy few months for Auckland Transport. The public campaign included delivering the information pack and bus timetables to 119,000 letterboxes, 20 information events helping customers plan their journeys and posters at about 500 bus stops reaching 93 per cent of passenger boardings.

Implementation of the New Network for other areas of Auckland will follow in phases.