Thank you to everyone who took part in a survey about the Guide Dogs service in August. We surveyed guide dog handlers, guide dog volunteers, guide dog staff and other interested parties. Receiving feedback is important to ensure we consider a broad range of ideas and opportunities for improvement.

We are planning a number of initiatives to strengthen our capabilities and the support we provide, and the information received via the surveys will assist us in the planning of these initiatives, which will inform our five-year business plan.

We are still collating the feedback received; but in the meantime, we would like to share some preliminary numbers with you.

Support and Training

  • 80% of respondents were satisfied with the support they receive from their mobility instructor.
  • 80% of respondents were satisfied with the amount of training they receive, and 90% of respondents were satisfied with the quality of the training.
  • 90% of respondents were satisfied with how their current guide dog is performing.
  • 70% of respondents were satisfied with opportunities to update dog-handling skills.


  • 70% of respondents agree that we should develop a method to regularly capture ongoing experiences with Guide Dog Services.
  • 60% of respondents agree that interactions with other handlers is important, and 70% of respondents agree that we should establish a peer support programme for handlers.

The preliminary results are helping to indicate where to focus work to ensure you have the best supported, and where there are opportunities to do things differently.

Next Steps

We are in the process of finalising our five-year business plan, which will include a number of initiatives identified in last year’s external review and incorporating the feedback received from the current survey.

Our plans will be shared once finalised, and we will be seeking further input from interested stakeholders, as we develop the detail around some of the initiatives.