is the website of the Royal New Zealand Foundation of the Blind (also known as Blind Foundation).

The following terms and conditions govern the use of Blind Low Vision NZ online services including online shopping and donations. In using this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website.

These terms and conditions may be modified from time to time and you should regularly review them. Please contact us if you have any questions or would like more information.

The Royal New Zealand Foundation of the Blind is a registered charity (CC21361) under the Charities Act 2005.


Terms & Conditions

Price of goods and services

All amounts mentioned on this website are in New Zealand Dollars only, and processed in New Zealand Dollars only ($NZ).

All product prices include GST (15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.


Credit card payment is provided for Blind Low Vision NZ online shop, as well as regular and one off online donations.

We accept Visa and Mastercard.

VISA logo

MasterCard logo


Delivery is free of charge.

Please allow up to five business days for your order to arrive.  All orders are sent via Post Haste couriers. Business days exclude weekends and holidays.

Next day delivery is possible if orders are received over the phone by 3pm or online by 12pm.

Returns and refunds

We aim to provide you with products and equipment of the highest standards. If you have received a product with a defect or would like to exchange a product, please contact us on 0800 24 33 33 or as soon as possible so we can guide you through the returns process.  We need to be notified within 14 days of purchase to be able to process your request.

Products can only be returned if they are in a re-sellable condition and with packaging intact. Our Equipment Solutions Manager will assess the product to determine its condition. Final decisions on the product refund or exchange will not be made until we have received the returned product (including packaging and any manuals) and it has been checked completely.

Products need to be returned at the customer’s expense to:

Equipment Solutions
Blind Low Vision NZ
4 Maunsell Road
Auckland 1052

If the product is confirmed to have a defect, we will replace the product or refund the price of the product to your original payment method at your request.

For health and safety reasons, talking personal thermometers, liquid level indicators, gluco meters, and autodrops cannot be returned.

Donation cancellations and refunds

Blind Low Vision NZ will refund all donations made that are fraudulent due to unauthorised use of a credit card. In all other circumstances, refunds of donations will be at the discretion of Blind Low Vision NZn. If you have any questions about this or wish to seek a refund of a charitable donation you have made, please contact us at or on 0800 366 283.

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. To cancel a regular donation, please contact us at or on 0800 366 283.

Donation by direct debit

Donation receipts

Blind Low Vision NZ will send a donation tax receipt to your email address for one off donations and for monthly donations, Blind Low Vision NZ will send a confirmation of monthly gift and a consolidated donation tax receipt at the end of the tax year.