Contact Us
Need help? Have a question or feedback?
We’d love to hear from you.
Call us or fill out the form below and we’ll connect you to the right person.
Items from the Vision Store are not on display at any of our offices. If you need help with orders, our Contact Centre operators are ready to help.
0800 24 33 33
8.30am – 5pm, Monday to Friday
Media Enquiries
Compliments and Complaints Policy
We welcome and appreciate feedback on the services we provide. Feedback provides a vehicle for continuous quality improvement and improved customer satisfaction.
Blind Low Vision NZ Christmas Holiday Hours 2024
Northern Region
Whangarei: Closes 20th December 2024, reopens 6th January 2025
Takapuna: Closes 11th December 2024, reopens 6th January 2025
Parnell: Closes 20th December 2024, reopens 6th January 2025 (Reduced reception hours: 13th December 2024 – 13th January 2025, 10:00 AM – 2:30 PM)
Henderson: Closes 20th December 2024, reopens 6th January 2025
South Auckland:Closes 20th December 2024, reopens 6th January 2025
Hamilton: Closes 18th December 2024, reopens 6th January 2025
Tauranga: Closes 20th December 2024, reopens 6th January 2025
Palmerston North: Open 9:00 AM – 5:00 PM, Monday to Friday
Southern Region
All sites will be closed from 20th December 2024 to 3rd January 2025, reopening on 6th January 2025. Regular office hours are as follows:
Whanganui:Open 10:00 AM – 1:00 PM, Monday to Thursday
New Plymouth:Open 9:00 AM – 12:00 PM, Monday to Friday
Wellington:Open 9:00 AM – 4:00 PM, Monday to Friday
Gisborne: Not currently staffed – recruiting for 2025, with plans to open 10:30 AM – 1:30 PM, Tuesday to Friday
Napier: Open 9:00 AM – 2:30 PM, Monday to Thursday
Nelson: No administrative staff currently – recruiting for 2025, with plans to open 9:00 AM – 3:00 PM, Monday to Friday
Christchurch:Open 8:30 AM – 5:00 PM, Monday to Friday
Invercargill:Open 10:00 AM – 2:00 PM, Monday to Friday
Equipment Solutions will dispatch last Vision Store orders on 19 December 2024 and will resume again on 6 January 2025.
If you require assistance during the holiday season, our Contact Centre remains available to support you. Call 0800 24 33 33 or email GeneralEnquiries@Blindlowvision.org.nz.
Our Locations
Find the addresses and opening hours for Blind Low Vision NZ offices across New Zealand.
Please Note: Parnell and Hamilton offices will be open for business on 8 January, but the doors will be closed until 15 January due to Reception being unattended. If you need to visit the Parnell or Hamilton offices during business hours while the doors are closed, please call the Contact Centre on 0800 24 33 33.
Please Note: Items from the Vision Store are not on display at any of our offices. If you need help with orders, our Contact Centre operators are ready to help.
Request Services
After having a read through the services we offer, you may want to request services for yourself or a loved one. Find out more about how to do that below.
ID Card
Blind Low Vision NZ clients can apply for an ID card. To do so, click on the button below to download the form and complete your details. Send it together with a passport sized photograph to: Administration, Blind Low Vision NZ, Private Bag 99941, Newmarket 1149.
Update your details
Let us know if your details, or those of a friend or family member have changed by clicking the link and completing the online form. Alternatively, give our friendly Contact Centre a call on 0800 24 33 33.
