Library support

We offer a variety of support options for our members, including assistance over the phone, in-person support and written help guides.

Blind Low Vision NZ Library

0800 24 33 33 (Monday – Friday 8.30am – 5pm)

Volunteer support in your home

Our Library volunteers visit library members’ homes to support the use of DAISY Players (with USB), Alexa, and EasyReader. Contact us to find out if volunteer support is available where you live.

Alexa help

Download our Quick Guide to the Blind Low Vision skill on Alexa:
Quick Guide to the Blind Low Vision Skill (.doc)

EasyReader help

Download our step by step guide to downloading and installing EasyReader and accessing the Blind Low Vision NZ Library:
Set up Blind Low Vision NZ EasyReader (.doc)

Catalogue help

Download our help guide for using our Library online catalogue:
Library online catalogue help (.doc)

BookLink help

Download our Welcome to BookLink Web user guide, version 1.4:
Welcome to BookLink Web Help Guide v1.4 (.doc)
These guides are published in 18-point large print, and are also available in accessible formats, including braille and DAISY audio. Please call us on 0800 24 33 33 to request a copy delivered in the format you require.

DAISY player help

Download our DAISY player help guide:
DAISY player help (.doc)
Download our user guide for BookDrive (audiobooks by post):
Quick Guide to BookDrive 2 (.docx)